Specify

12 mm bonded to a supported substrate, or 20 mm unsupported over a span up to 900 mm. Beyond that, either add support or accept a mitred edge that hides a batten frame. A 12 mm slab used unsupported over a dishwasher opening is the single most common cause of a cracked worktop.

Terra Ferro and the matt Monolith finishes are specified for ventilated façade and external paving at 20 mm. The polished Vena finishes are internal only — not because they fail, but because a polished surface outdoors is a slip risk nobody wants to sign off.

Bridge saw with a continuous rim sintered blade, water fed, at reduced feed rate compared with granite. Cut-outs need a drilled corner relief before the straight cuts. Any fabricator who works with porcelain slabs already has the equipment and the habits.

Stock finishes ship in ten working days from Rotterdam or Newark. Pressed-to-order runs are quoted with a firm date rather than a range, because a range is how a programme slips by three weeks without anyone being wrong.

No. We sell to fabricators and to project contractors. If you are a homeowner, we will send you samples and then put you in touch with a fabricator in your area — that is not a brush-off, it is the only way the warranty means anything.

Sometimes. Give us the reference code from the back of an offcut and the approximate year. Colour drifts between production batches, so an exact match after four years is not something we will promise before checking.

Ten years on the material against manufacturing defects. It covers replacement of material, not fabrication or installation costs — and it is conditional on the slabs having been inspected before cutting, which is the standard condition across this industry.

It depends on finish, thickness and quantity, and we quote rather than publish. As a rough position: it sits above engineered quartz and below the premium natural stones, and the gap closes on large areas.